Refund & Return Policy
Last updated: 21.10.2025
I want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work for items purchased through this website.
1. Right to Withdraw
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving the item, without giving a reason.
The withdrawal period ends 14 days after you receive the item.
To exercise your right to withdraw, please contact me first at hello@avidoma.com to initiate the return.
2. Return Conditions
Original artworks may be returned only if they are in perfect, unused condition, unframed, and securely packaged in their original materials.
Made-to-order prints are non-refundable.
The buyer is responsible for return shipping costs and insurance to ensure the item arrives safely.
3. How to Return an Item
Contact me at hello@avidoma.com to request a return.
Package the item carefully to avoid damage.
Ship it to the address I provide via a tracked and insured method.
Keep your shipping receipt until the return is completed.
4. Refunds
Once your returned item is received and inspected, your refund will be processed.
Refunds will be issued using the same payment method you used to place the order.
Processing time may vary depending on your bank or payment provider.
5. Damaged or Lost Items
If your item arrives damaged, contact me immediately with photos for a replacement or refund.
For returns lost in transit, please ensure the item is fully insured — I am not responsible for uninsured shipments.
6. Contact
For any questions regarding returns or refunds, please contact:
Adina Somesan
hello@avidoma.com
str. Armoniei, nr. 4, sc. 2, ap. 29
400350
Cluj-Napoca, Cluj, Romania